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Privacy Policy

This Privacy Policy explains how Not My Problem Ltd ("Not My Problem", "NMP", "we", "us", "our") collects, uses, stores and protects personal data in connection with our services. It applies to all individuals whose data we process, including prospective and current clients and anyone who contacts us. We are committed to handling personal data responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Not My Problem Ltd is registered with the Information Commissioner's Office (ICO) as a data controller. If you have any questions about this policy, please contact us at info@notmyproblem.uk. You have the right to complain to the ICO at ico.org.uk, though we would appreciate the opportunity to resolve any concerns directly in the first instance.

1. What Personal Data We Collect

1.1 We collect and process the following categories of personal data:

  • Identity data: your name and the name of your business
  • Contact data: your email address and telephone number
  • Business data: information about your business operations, workflows, team structure, tools, financials and goals, shared during the assessment process
  • Call recordings and transcripts: audio recordings and written transcripts of assessment and follow-up calls
  • Communications data: emails and messages exchanged between you and Not My Problem
  • Implementation data: internal documents, process documentation, knowledge base content and system information, collected only where you have requested additional implementation services beyond the assessment, and not as part of the standard engagement

1.2 We do not collect special category data and we do not knowingly collect data from individuals under the age of 18.

1.3 We collect data directly from you during booking, assessment calls, correspondence, and where applicable, during delivery of additional services you have requested.

2. How We Use Your Personal Data

2.1 We use your personal data to deliver the services you have engaged us for, including conducting and recording your assessment, assisting with the delivery of your assessment report and recommendations, communicating with you, and managing our ongoing business relationship. Where you have requested additional services such as automation builds, AI systems or knowledge bases, we will also use your data to design, build and deliver those services. Where required by law, we will use your data to meet our legal obligations.

2.2 The lawful bases we rely on are performance of contract, legitimate interests in operating and improving our business, your explicit consent where applicable, and compliance with legal obligations.

2.3 We will only use your personal data for the purpose for which it was collected. If we need to use it for a materially different purpose, we will notify you and, where required, seek your consent.

2.4 Where you have agreed to receive them, for example by submitting an enquiry or subscribing through our website, we may occasionally send you updates by email about our services, offers and relevant news. We rely on your consent as the lawful basis for these marketing communications, and we will never sell or share your details with third parties for their own marketing. You can opt out at any time, as set out in section 5.2.

3. AI Processing and Third-Party Tools

3.1 As part of our service delivery, we use AI analysis tools to assist with the delivery of your assessment report and recommendations. By proceeding with an assessment, you consent to your data being processed in this way, as set out in our Terms of Business.

3.2 We use a small number of third-party software tools to deliver our services, including tools for call recording, scheduling, AI analysis and file storage. Each operates under its own privacy terms. We take reasonable steps to ensure any third-party processors we use provide appropriate safeguards for your data.

3.3 Some third-party tools may process data outside the United Kingdom. Where this occurs, we take steps to ensure appropriate safeguards are in place in accordance with UK GDPR requirements. For further information, contact us at info@notmyproblem.uk.

3.4 We do not sell your personal data to any third party and do not share it with any party other than those described in this policy.

4. How Long We Keep Your Data

4.1 For standard assessment engagements, client data is retained for 12 months from the date of last contact, after which it is securely deleted or anonymised. Where you have engaged us for additional or ongoing services, retention periods may extend beyond 12 months and will be agreed with you on a case by case basis.

4.2 If you would like your data deleted sooner, please contact us at info@notmyproblem.uk.

5. Your Rights

5.1 Under the UK GDPR, you have the right to access, correct or delete the personal data we hold about you, to restrict or object to certain processing, to data portability, and to withdraw consent where processing is based on consent. To exercise any of these rights, contact us at info@notmyproblem.uk. We will respond within one calendar month at no charge unless a request is manifestly unfounded or excessive.

5.2 You can withdraw your consent to marketing updates and unsubscribe at any time, at no cost. Every marketing email we send includes a way to unsubscribe, and you can also reply to any of our emails or contact us at info@notmyproblem.uk asking to be removed. We will action your request promptly and stop sending you marketing communications.

5.3 You also have the right to lodge a complaint with the ICO at ico.org.uk. We would appreciate the opportunity to resolve any concerns directly before you do so.

6. Data Security

6.1 We have put in place appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, alteration or disclosure. Access to your data is restricted to those within Not My Problem who need it to deliver the agreed services.

7. Changes to This Policy

7.1 We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The current version will always be available at notmyproblem.uk/privacy. Where changes are material, we will notify affected individuals by email where we hold contact details for them.

8. Contact Us

8.1 If you have any questions, concerns or requests relating to this Privacy Policy or the way we handle your personal data, please contact us at info@notmyproblem.uk.

8.2 We aim to respond to all privacy-related enquiries within one calendar month.